The Customer Experience Manager drives the shopping experience by managing sales generation, customer engagement, and all sales floor operations. The Customer Experience Manager is responsible for translating the business plans and strategies developed by the General Manager into day-to-day implementation plans and actions for teams.
- Implements action plans to improve key performance indicators to maximize business opportunities
- Reviews and adjusts schedule to ensure appropriate floor coverage to complete all workload and to maximize sales
- Provides in the moment feedback to staff to maximize sales
- Ensures hallmark customer experience by assessing interactions on the sales floor and in the fitting room
- Executes focal process for sales and sales support employees
- Creates development and training plans for direct reports
- Creates hiring plans for Center of Excellence
- Hires, trains, develops and supervises Center of Excellence Supervisors and some of the sales and sales support team members
- Recruits from a diverse applicant pool
- Provides GM with feedback on Center of Excellence team members
- Implements shortage action plan in partnership with the leadership team to minimize loss and achieve shrinkage goal
- Promotes community involvement to drive brand awareness and loyalty
- Fosters customer centric culture by recognizing and rewarding team
- Ensures optimal floor coverage to maximize customer engagement, selling and task completion based upon the payroll goal
- Monitors and enforces adherence to all corporate policies (e.g., dress code, return policy, safety, LP, etc.) as directed by policy and procedure
- Minimum 3 years retail experience with emphasis on store operations and/or customer service
- Gap Inc. experience preferred
- Ability to travel as required
- Ability to work nights and weekends as appropriate to schedule requirements
- Ability to lift and carry 30lbs
- Ability to maneuver around sales floor, back room and office areas
- College degree preferred
Click here to apply directly to Gap Inc. for this opportunity. ]]>
Our mission at RC Willey is to be America's home store of choice through our quality people, excellent customer service, superior product selection and contributions to the communities in which we live and work. Our people are the most knowledgeable in the industry and our most valuable asset. We are committed to creating a positive and successful work environment for every associate.
