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Professional Virtual Assistant / Customer Service & Sales Specialist
offered in person
offered virtually
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Skills & Expertise:
Customer Service & Communication: I am adept at inbound call handling, persuasive communication, and conflict resolution, with a proven track record of providing high-quality service to clients. My skills include active listening, empathy, and effective communication to ensure client satisfaction.
Sales & Management: I have a strong background in sales, including developing sales scripts that led to a 7% increase in sales at a previous position. I am also experienced in managing teams, monitoring sales performance, and implementing strategies to optimize sales processes and enhance team performance.
Lead & Data Management: I excel at managing outbound leads, cold calling, and lead conversion. I am proficient in managing CRM data and am skilled in data management, lead nurturing, and client follow-up.
Administrative & Organizational: My skills include Google Sheets, time management, and multitasking. I am results-oriented with a strong attention to detail and the ability to prioritize tasks effectively.
Work Experience Highlights:
I have over a decade of experience in the travel and timeshare sectors, including roles as a Vacation Booking Agent, Vacation Sales Manager, and Outbound Phone Sales Manager. In these positions, I successfully managed daily operations, supervised sales teams, and consistently surpassed production goals through effective leadership and motivation. My experience also includes representing companies at state fairs and developing customized travel itineraries for clients.
Why Hire Me?
I am a professional who is adaptable and dedicated to goal achievement. With my strong foundation in customer service, sales, and management, I can provide comprehensive support to help your business grow. I can work remotely as a virtual assistant and am available for on-site work when necessary.
For a detailed look at my qualifications, please contact me for my resume.
Contact me today to discuss how I can help your business succeed!