🌟 Sales Support Representative (Phones & Account Support) 📞
Overview
We’re supporting a well‑established, global organization known for its innovative lighting, shading, and energy management solutions 💡🏢 across residential and commercial markets. This company is recognized for premium product quality, a strong engineering culture, and long‑standing partnerships with builders, designers, and electrical professionals.
The Sales Support Representative plays a key role in qualifying inbound warm leads, supporting customer accounts, and acting as a primary point of contact within the sales organization. This is a relationship‑focused, consultative role — not a heavy closing position 🤝.
âś… Key Responsibilities
-Qualify inbound warm leads via phone and email 📞✉️
-Assess customer needs and route qualified opportunities to closers
-Support assigned customer accounts and maintain ongoing communication
-Build strong, long‑term client relationships 🤝
-Respond to inquiries around products, pricing, availability, and order status
-Accurately document lead and account activity in Salesforce 🖥️
-Coordinate with internal sales and account teams for smooth handoffs
-Track follow‑ups and ensure timely responses and issue resolution
🎯 Qualifications
-1+ year of experience in sales support, inside sales, customer service, or lead qualification
-Associate’s or Bachelor’s degree required (MANDATORY) 🎓
-Must be able to pass a criminal background check
-Comfortable working the phones and speaking with customers daily đź“ž
-Strong organizational skills with great attention to detail
-Clear, professional, and personable communication style
-Ability to manage multiple accounts and priorities
-Salesforce experience is a plus âś…
-Interest in growth within sales or account management
🌱 Ideal Candidate Profile
-Relationship‑driven and customer‑focused
-Detail‑oriented and process‑minded
-Confident on calls without being aggressive or transactional
-Enjoys supporting sales efforts without carrying a closing quota
🚀 Why This Role?
-Stable, well‑respected global organization
-Relationship‑focused sales environment
-Strong foundation for long‑term career growth