I copied and pasted my resume on here. I haven't worked in a long time and hoping I can either get back into Table Games Dealing or an entry level IT position.
SUMMARY AND OBJECTIVE: A highly-motivated and self-directed veteran with skills in information technology and customer service coupled with a distinct willingness to learn new roles seeking full-time and permanent employment with organizations where my skills can help improve your quality and productivity.
TECHNICAL PROFICIENCIES:
Platforms: Windows 7/10/11, Mac OS X/macOS/iOS, Android
Software: Microsoft Office (Word, Excel, Outlook, PowerPoint)
Hardware: PCs, Laptops, Smartphones, Tablets, Printers, Modems (Military and Enterprise)
PROFESSIONAL SKILLS:
Information Technology and Customer Services Skills:
● Installed/configured/maintained information technology devices and networks for 3K+ military users;
specialized in the above in austere and deployed environments
● Connected users to voice and data networks utilizing LAN/WAN, VOIP, and fiber optic cable connections
● Troubleshot circuit/network outages involving military modems, routers, and encryption equipment
● Analyzed and fixed internet connectivity issues for end users in both professional/entrepreneurial settings
● Diagnosed and remedied wide variety of operating issues for computers, smartphones, and other devices
● Upgraded computer components and peripherals to meet customer expectation of equipment performance
● Removed malware and viruses from personal computers in professional/entrepreneurial areas
● Identified/repaired infrastructure for secure CCTV and video teleconferencing
● Adjusted antennae/receivers to ensure best signal connection with satellites
● Trained contemporaries on aspects of IT work mentioned above while serving in US Navy
● Provided outbound/inbound phone services for both sales and customer service purposes
● Validated that client customer satisfaction needs were met or exceeded after provision of services
General/Special Traits:
● Adept problem solver using qualitative/quantitative data as well as intuition to resolve issues
● Cool under pressure; performed duties in very high-stress and fast-paced atmospheres
● Highly dependable yet friendly team player who is also able to work with little or no supervision
● Leadership and followership skills gained through military services and familial upbringing
● Excellent communicator with coworkers, supervisors, reports, vendors, and customers alike
● Helped members of culturally-diverse populations with appropriate tact and diplomacy
PROFESSIONAL EXPERIENCE:
10/2023 - 6/2024 Table Games Dealer; Sahara Casino, Las Vegas, NV
10/2019 – 2/2020: Help Desk Technician; HCCO INC (Contract), Rochester, NY
3/2019 – 10/2019: Assembly Technician; Yoh (Contract) Rochester, NY
9/2017 – 3/2019: Packaging Line Associate / Sanitation Associate; Bonduelle USA, Brockport, NY
5/2016 – 9/2016: Internet Help Desk Technician I, Frontier Communications, Rochester, NY
10/2014 – 1/2015: Customer Support Representative (Temporary), Manpower Inc., Rochester, NY
ENTREPRENEURIAL EXPERIENCE:
2012 – 2014: Computer/Smartphone Consultant and Technician, Mark Axe Technologies, Rochester, NY
MILITARY EXPERIENCE:
2001 – 2006: Interior Communications Technician, United States Navy
2007 – 2010: Information Systems Technician, United States Navy
EDUCATION AND TRAINING: 9 months of Navy Technician Training in Interior Communications and
Information Systems