I'm a versatile digital professional with experience spanning content creation, digital marketing, customer success, communications, website management, and business operations. I currently work remotely as a Digital Media Producer for the NHL, creating and optimizing content for web, app, YouTube, and social platforms. Previously, I led Customer Experience for a fast-growing SaaS startup, where I built customer success processes, managed enterprise relationships, improved retention, and collaborated closely with product and leadership teams.
I thrive in roles where I can combine strategy with execution. Whether you need someone to create content, manage your website, improve customer experience, oversee day-to-day operations, organize projects, or simply jump in and get things done, I'm comfortable wearing multiple hats and producing high-quality work with minimal oversight.
Areas of experience include:
• Content strategy, creation, and publishing
• Social media management and growth
• Website management (Shopify, WordPress/WooCommerce, Squarespace, Wix)
• YouTube strategy, SEO, titles, descriptions, thumbnails, and publishing
• Email marketing and customer communications
• Customer success and account management
• Digital marketing and brand messaging
• E-commerce support (Shopify, Etsy, WooCommerce, Stripe, ThriveCart)
• Project management and operations
• Process documentation and workflow improvement
• AI-assisted content and productivity workflows
• Cross-functional collaboration with creative and technical teams
I'm available for full-time, part-time, contract, freelance, consulting, and short-term project work. Need help catching up on a backlog, launching a website, cleaning up your social media, creating content, documenting processes, handling customer communication, or filling in while someone's out? I'd love to help.
A personal note: I'm a hockey mom currently in the NHL offseason and working toward covering my son's upcoming hockey season expenses before registration deadlines. If you have overflow work, one-off projects, seasonal needs, or contract opportunities, I'd genuinely appreciate the chance to earn your business. I'm dependable, adaptable, quick to learn, and can often contribute immediately.
Please note: I am only interested in legitimate professional opportunities. I will not respond to inappropriate, spam, MLM, commission-only, or otherwise unrelated inquiries.
Digital Media Producer | Content Strategy | Social Media | Websites | Customer Success | Communications | Operations
Principals only. Recruiters, please don't contact this poster.